The Biz Buddy portal launched in 2019 is a dedicated industrial help desk of
Tamil Nadu to solve issues faced by the investors in a time bound manner. The portal has helped solve
over 125 requests with an 80% reduction in processing time.
Key Features
Unique reference number to track grievance submissions
Stakeholders are notified of the ticket status
Ticket can be escalated if grievance is not resolved within given time dashboard showcasing
pending grievances, escalated issues, widget to sort mechanism to acquire industry
stakeholders ideas and suggestions resolution will be provided within 30 working days
Submit a “Help Call” on issues which have not been resolved previously by a government
department. Help calls are monitored and acted upon by the concerned tamil nadu government
department(s)